Client: NCR Corporation / Narrative Content Group

Artificial intelligence can improve customer service and even increase engagement with your brand.

Robots may not be taking over everyone’s jobs quite yet, but they are making their way into the small business world. More companies are using artificial intelligence (AI) to improve how they interact with and service their customers — namely, with chatbots.

NCR Silver asked two experts about how chatbots, or “conversational AI,” are being used.

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